Privacy policy.

Last Updated: 30-11-2025

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our holistic life coaching and equine-assisted learning services. By using this website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

1.1 Personal Information You Provide

When you contact us, fill out forms, book sessions, or subscribe to newsletters, we may collect:

• Full name

• Email address

• Phone number

• Mailing address (if provided)

• Emergency contact information (for equine-assisted sessions)

• Health or personal background details that you voluntarily share

• Payment information (processed securely through third-party providers)

1.2 Automatically Collected Information

When you browse the website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Usage data (pages visited, time spent, referring links)

• Cookies (see Section 6)

This information helps us maintain website functionality and improve user experience.

2. How We Use Your Information

We use the collected information to:

• Provide holistic life coaching and equine-assisted learning services

• Respond to inquiries and communicate with clients

• Manage bookings, scheduling, and payment processing

• Personalize client experiences and tailor coaching sessions

• Ensure safety during equine-related activities

• Improve website performance and analytics

• Send updates, newsletters, or promotional content (you may opt out anytime)

3. Legal Basis for Processing (If Applicable)

If required under relevant privacy laws (e.g., GDPR), we process personal information based on:

• Your consent

• The performance of a contract

• Legal obligations

• Legitimate business interests (such as service improvement)

4. How We Protect Your Information

We use administrative, technical, and physical safeguards to protect your data.
However, no method of transmission over the internet is completely secure. We strive to protect your information but cannot guarantee absolute security.

5. Sharing Your Information

We do not sell or rent personal information.
We may share information in the following cases:

• Service Providers: Payment processors, scheduling platforms, email systems, or website hosting providers.

• Legal Requirements: If required to comply with laws, regulations, or legal processes.

• Safety: To protect clients or staff in rare cases involving threats of harm.

All third-party providers are required to handle data securely and responsibly.

  • 6. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Improve website functionality

• Analyze traffic and usage patterns

• Remember user preferences

You can disable cookies in your browser settings, though some features may not function fully.

7. Children’s Privacy

Our services are intended for individuals 8 years and older, with parental/guardian consent  provided for equine-assisted learning programs under the age of 16.
We do not knowingly collect personal information from children without appropriate consent.

8. Your Rights

Depending on your region, you may have rights to:

• Access the personal information we hold about you

• Correct inaccurate information

• Request deletion of your data

• Withdraw consent at any time

• Opt out of marketing communications

• Request data portability

To exercise these rights, contact us at: hello.theheartmatters@gmail.com

9. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy

• Meet legal, accounting, or reporting requirements

Client session notes may be securely stored for a period required by professional guidelines.

10. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for their content, privacy practices, or policies.
We encourage you to review their privacy statements separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally.
Changes become effective on the date they are posted.
We encourage users to check this page regularly for updates.

12. Contact Us

If you have questions about this Privacy Policy or about how your data is handled, please contact us at:

hello.theheartmatters@gmail.com